More jobs:
Customer Service Represenative
Job in
West Harrison, Westchester County, New York, 10604, USA
Listed on 2026-08-07
Listing for:
TEKsystems
Per diem
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Customer Service Representative (Healthcare Call Center)
Position Overview
+ We are seeking dedicated and customer-focused professionals to join a high-volume healthcare call center team. This role is responsible for assisting members, beneficiaries, and customers with inquiries related to healthcare benefits, pension plans, disability programs, and other financial-related services.
+ Successful candidates will be comfortable handling a large volume of inbound calls while providing exceptional customer service and accurately documenting interactions.
+ This is an excellent opportunity to join an organization known for its employee retention, supportive culture, comprehensive benefits upon permanent hire, and strong commitment to employee engagement.
Key Responsibilities
+ Handle a high volume of inbound customer service calls, averaging 100-150 calls per day.
+ Provide accurate information regarding healthcare plans, pension plans, disability benefits, and related services.
+ Answer and direct incoming calls in a high-volume call center environment.
+ Deliver exceptional customer service while following established scripts and procedures.
+ Accurately document customer interactions and update records in internal databases while on calls.
+ Research customer inquiries and provide timely, professional resolutions.
+ Maintain confidentiality and compliance when handling sensitive customer information.
+ Perform data entry and clerical support tasks as assigned.
+ Demonstrate professionalism, empathy, and strong communication skills in every interaction.
Required Qualifications Must-Have Skills
+ 1-3 years of healthcare call center experience
+ Experience working in a high-volume call center environment
+ Ability to handle large call volumes while maintaining quality and productivity standards
+ Strong data entry and multitasking skills
+ High School Diploma or GED
+ Excellent verbal communication and customer service skills
+ Flexibility to work an 11:00 AM to 8:00 PM shift after training
+ Willingness to work occasional Saturdays as business needs require
Preferred Qualifications
+ Customer support experience
+ Medical customer service experience
+ Healthcare customer service experience
+ Experience working with healthcare benefits, insurance, disability, or pension-related inquiries
Training & Schedule Training Hours
+ Monday through Friday
+ 8:00 AM - 4:30 PM or 9:00 AM - 5:30 PM
Post-Training Schedule
+ Must be available to work 11:00 AM - 8:00 PM
+ Call center operating hours are 8:00 AM - 8:00 PM
+ Occasional Saturday shifts may be required
+ Candidates must be flexible to work within business operating hours
Work Environment
+ Collaborative call center environment with approximately 25-30 Customer Service Representatives supporting Pension, Healthcare, and Financial segments
+ Additional team of Appeals Customer Service Representatives
+ Union-based workplace
+ Results-oriented leadership with a supportive and relaxed atmosphere
+ Family-oriented culture that values teamwork and employee development
+ Strong leadership support and accessible management team
+ Stable organization with exceptionally low turnover compared to traditional call center environments
Why Join Us?
Employee Value Proposition
Upon permanent hire, employees become eligible for:
+ Union pension benefits
+ Comprehensive healthcare benefits
+ Salary increases and advancement opportunities
+ Paid vacation time
+ Employee bonuses
Additional perks include:
+ Weekly employee celebrations and recognition events
+ Company-sponsored charitable and community involvement opportunities
+ Customer Service Week celebrations featuring catered lunches, games, and team-building activities
+ Long-tenured workforce with many employees remaining with the organization for 15-30 years
+ Strong culture focused on employee engagement and appreciation
The ideal candidate is an empathetic, detail-oriented customer service professional who thrives in a fast-paced environment, enjoys helping others, and can successfully manage a high volume of calls while maintaining accuracy and professionalism.
Apply today to join a stable, team-oriented organization where employees build long-term careers while making a positive impact on the people they serve.
Job Type & Location
This is a Contract to Hire position based out of West Harrison, NY.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×