Customer Service Intern

We are seeking a professional and customer-focused Customer Service Intern with strong English communication skills to join a Brooklyn-based jewelry and accessories brand. This internship is ideal for candidates interested in customer experience, retail operations, fashion, luxury products, or e-commerce support. The ideal candidate is detail-oriented, personable, and passionate about delivering excellent customer experiences in a creative and fast-paced environment.

Founded in 2010, the company is an award-winning jewelry and accessories brand known for handcrafted designs, intricate detailing, and timeless everyday elegance. The brand combines craftsmanship, fashion, and customer experience to create high-quality products with a strong emphasis on design and presentation.

• Provide customer support via email, phone, and online communication channels
• Assist customers with product questions, order inquiries, returns, exchanges, and shipping updates
• Support e-commerce and order management operations
• Maintain accurate customer records and communication logs
• Collaborate with internal teams to resolve customer issues efficiently
• Assist with inventory coordination and product-related administrative tasks
• Help ensure a positive and professional customer experience aligned with brand standards
• Support general office and operational tasks as needed

• Strong English written and verbal communication skills
• Currently pursuing or recently completed a degree in Business, Communications, Marketing, Fashion, Retail Management, or a related field
• Excellent interpersonal and customer service skills
• Strong organizational abilities and attention to detail
• Comfortable working in a fast-paced environment
• Proficiency in Microsoft Office Suite and general digital tools

• Previous customer service, retail, hospitality, or e-commerce experience
• Interest in fashion, jewelry, luxury products, or lifestyle brands
• Experience with online order systems, CRM platforms, or customer support tools is a plus
• Ability to multitask and maintain professionalism in customer interactions

• Hands-on experience in customer service and brand operations
• Exposure to the fashion, jewelry, and e-commerce industry
• Opportunity to develop communication and client relationship skills
• Experience working within a creative and design-focused business environment
• Professional development in customer experience and retail operations
• Location: Brooklyn, New York (Onsite)
• Start date: Fall 2026
• Compensation: $17/hour
• Schedule: Minimum 32 hours per week, 40 hours per week is OK.