AI-Powered Customer Experience Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Basis is hiring an early Customer Experience specialist in NYC to be the first contact for customer questions. You will triage tickets, escalate as needed, and build scalable knowledge resources that help thousands of users.
This full-time, in-office role places you at Basis's NY HQ, shaping how we support agents at scale as our customer base grows. You will develop product expertise and collaborate with Deployed Intelligence and engineering to prevent repeat issues and improve the UX for our
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