Hybrid Client Services & Payment Investigations Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-08
Listing for:
SOHO Dragon
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
SOHO Dragon in New York, NY seeks a Contractor-Customer Service Representative (Intermediate) for a 6-month hybrid role. You will support client account opening, maintenance, and payment investigations using PEGA SI, with emphasis on accuracy and client satisfaction.
You will handle Level 1 requests, coordinate with operations and compliance, and maintain thorough case documentation while ensuring timely problem resolution.
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