Guest Services Representative

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

Kirkland & Ellis is excited to expand its New York presence with the opening of our new office at 900 Third Avenue. This is a unique opportunity for business professionals to join a growing team and help shape the culture, operations, and day-to-day experience of a new office from the ground up. Team members will work in a collaborative, fast-paced environment alongside talented colleagues while playing a meaningful role in supporting one of the world’s leading law firms during an exciting period of growth.

This position is primarily located at 900 Third Avenue, but you may be asked to provide occasional support at 601 Lexington Avenue.

Do you thrive on creating exceptional first impressions and keeping high-profile environments running seamlessly?

As a Guest Services Representative
, you’ll be a key member of the Guest Services team, delivering a polished, high-touch experience for attorneys, clients, and visitors. This role sits at the center of front-of-house operations and the Conference Center, where your proactive coordination, attention to detail, and real-time problem-solving directly shape the firm’s professional image. From managing meeting logistics to serving as a primary point of contact on the main phone line, you’ll ensure every interaction reflects the firm’s brand, values, and commitment to excellence.

This position is primarily based at 900 Third Avenue, with occasional coverage at 601 Lexington as business needs require.

Schedule for this position:
8-hour shifts between 7:00 a.m. – 7:00 p.m., Monday through Friday, with occasional support outside these hours as needed.

• Education: Bachelor’s degree preferred or equivalent experience.
• Experience: At least one year of experience in a fast-paced, service-oriented environment such as hospitality, professional services, or corporate services.
• Client Service Excellence: A proven ability to deliver high-end, client-focused service with professionalism, discretion, and a solutions-oriented mindset.
• Communication
  
  Skills:
  
  Strong written, verbal, and telephone communication skills, with the judgment to assess needs and prioritize requests.
• Adaptability & Composure: Ability to manage multiple evolving priorities, anticipate issues, and adjust plans in real time while remaining calm under pressure.
• Collaboration & Organization: A team-oriented approach, strong organizational skills, and keen attention to detail.
• Reliability & Flexibility: Dependable, adaptable, and willing to work varying shifts within standard business hours.
• Technical Proficiency: Comfort with Microsoft Office (Outlook, Word, Excel), EMS Conference Room Booking software, and multi-line phone systems, or the ability to learn new systems quickly.

If you’re energized by creating standout guest experiences, coordinating complex logistics, and being a trusted point of connection in a professional services environment, we’d love to hear from you in this Guest Services Representative role.

The base salary range below represents the low and high end of the salary range for this position in New York City. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement.

We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

New York City: $44,000 - $76,000

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.