Customer Service Representative

Company Description SEAWAY INSURANCE ASSOCIATES is an insurance provider headquartered at 8645 Rochester Road in Gasport, New York, United States. The company serves individuals and businesses in the local community, offering a range of insurance products and personalized support. Team members benefit from working in a close-knit environment where service quality and client relationships are highly valued. The Gasport location provides an opportunity to work directly with customers and develop strong ties with policyholders.

SEAWAY INSURANCE ASSOCIATES aims to deliver reliable coverage and responsive service to meet diverse customer needs.
Role Description The Customer Service Representative is a full-time, on-site role based in Gasport, NY. This position is responsible for handling incoming calls and office visits, answering questions about insurance policies, billing, and claims, and providing clear, accurate information to customers. Day-to-day tasks include processing customer requests, updating account information, assisting with policy changes, and directing customers to appropriate team members or resources when needed.

The role also involves documenting interactions in company systems, following established procedures, and supporting overall office operations. The Customer Service Representative is expected to maintain a professional, courteous demeanor, contribute to a positive customer experience, and uphold company service standards.
Qualifications

• Demonstrated ability in customer-facing roles, including Customer Service and Customer Support.
• Experience focusing on Customer Satisfaction and Customer Experience, with a commitment to resolving issues effectively.
• Background working as Customer Service Representatives or in similar administrative or front-office positions.
• Strong verbal and written communication skills, with active listening and clear explanation of insurance-related information.
• Proficiency in basic computer applications and customer management systems; ability to learn new tools quickly.
• Detail-oriented, organized, and able to handle multiple tasks while maintaining accuracy and professionalism.
• Ability to work on-site full time in Gasport, NY, and interact respectfully with customers and colleagues from diverse backgrounds.
• High school diploma or equivalent required; prior experience in insurance or financial services is beneficial.