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Field Service Advocate – Health Insurance Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-10
Listing for:
Healthfirst
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Healthfirst seeks a Field Service Agent to act as an in-person liaison with customers, assisting with insurance inquiries, applications and claims. The role emphasizes resolving issues, educating members, and maintaining HIPAA-compliant handling of PHI while supporting community outreach.
The position involves face-to-face engagement, escalation management, and collaboration with cross-functional teams to ensure high-quality service and retention.
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