NYC Front Desk Steward

The Stewards’ role is of crucial importance to the overall experience of the journeyers. Stewards are the first person the journeyer (clients) meets when they enter the ship and the last person the journeyer sees when they leave, making our first and lasting impression. Stewards are the face and representative of the brand!

The Othership Steward is an individual who understands and embodies the Othership vision and core values. Stewards fit into a healthy, mindfulness‑driven environment, are personable, passionate, accountable and possess a positive, encouraging and warm demeanour. The Steward is highly professional and possesses leadership qualities within their community.

The Front Desk Steward is responsible for managing multiple customer service aspects of the business; they are responsible for welcoming and checking in journeyers and overseeing the flow of the journeyers throughout the space, overseeing the needs and operations of the facility, providing support to sauna guides and deckhands (cleaning support team) and remaining calm and organized in a fast‑paced environment.

Part‑time opportunities available. Evening and weekend availability required.

Being the face of Othership by embodying our core values through communicating with enthusiasm, empathy, respect and kindness to our journeyers and patrons, always with a consistent and strong expression of the highest customer service.

Offering thoughtful, clear communications with operations manager, fellow management colleagues, guides and cleaning support team.

Being knowledgeable and upholding an awareness of the mission, core values and culture of Othership.

Reporting to Ship Captain: customer service needs, client account issues, sales reports, cleaning support needs including; regular inventory reporting, studio maintenance issues and any operational needs.

Responsible for managing all customer service needs: checking in journeyers, answering multitudes of phone calls + email inquiries. Engaging in our Discord channels, offering journeyer relationship development and offering proactive solutions for journeyer needs and complaints.

Responsible for managing Mariana Tek (database software); managing and overseeing class sign‑in and attendance, sales and booking services. Keeping journeyer accounts accurate and up to date; managing membership contracts; cancellations and collecting overdue accounts.

Responsible for managing the reception desk: cultivating and building community in all interactions through developing journeyer relationships; taking ownership of the journeyer experience; driving sales; having knowledge of the ship, all programming, promotions and sales.

Responsible for overseeing and maintaining facility operations: regular circulation of all areas to ensure proper organization and cleanliness; front desk, change rooms, maintaining tea room, sauna + ice bath maintenance, washrooms and staff/storage room, laundry, retail and organizing lost‑and‑found items.

Able to work on your feet for 8 hours.

Able to move, pull, carry or lift 20 pounds.

Must be able to kneel, bend, reach, climb and stand for long durations of time.

Able to work in an environment with large temperature variations.

Must be available to work 2-3 shifts per week; ability to work a flexible schedule including early mornings, late nights, weekends and some holidays (open year round).

Has an understanding of the lifestyle and a passion for growing the Othership community.

Customer focused: serving with empathy, kindness, patience and support.

Uses the practices (sauna + ice bath + breathwork + mindfulness).

Personally committed to continuous improvement and development.

Outgoing, empathetic and friendly personality with a strong ability to connect with others.

Strong work ethic and habits including reliability, punctuality, and organizational skills.

Ability to multi‑task and function in a fast‑paced environment; communicates clearly, is a self‑starter and team player.

Willingness to gain understanding and familiarity with the classes and programming offered at Othership.

Proficiency with computers, Mariana Tek (client booking…