Account Specialist

Description

The Best Experience Company
Our tagline is “The Best Experience Company.” More than just a set of words, itrepresentsthe essence of who we are at Springs Window Fashions. As North America’s premier window covering company,we’recommitted to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities.

So, ifyou’reexcited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial gradeblindsand intelligent control systems. Known for innovation, design excellence, and sustainable solutions,we’vepartnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces. Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education,corporate, government, and more.

As the leading commercial windowcoveringsprovider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility.

We are currently looking for an Account Specialist to join our Account Management Team . The role of the Account Specialististo support the Best Experience philosophy by building andmaintainingpositive business relationships. Encompasses, but not limited to, customer support, training, mentoring, high level presentations to customers.

• Provides all aspects of customer service to specific key accounts, i.e., this includes, but is not limited to problem resolution,follow through and shipment expediting, publicrelationcalls and training (customer service reps and influencers).

• Provides ongoing account specific training on policies/programs, etc., toinsurecontinued knowledgetocustomer service reps.

• Daily communication, both verbal and written,to internal/external customers (senior level management, Merchants/Buyers, Directors, Account Managers, etc.). Communication can include rollout issues/concerns. Work cross functionally to support and communicate account specific needsregardingthe NPS process.

• Gain feedback from account influencers to recommend program/policy changes to Account Managers.

• Define and/orinterpretscustomerprogram /policy to the satisfaction of both the customer and the Company toassistthe CSR with problem resolution.

• Anticipate and respond to customers’ needs by proactivelyidentifyingpotential problems/concerns and working with cross functional departments toresolve.

• Communicates to management problems affecting the quality of service provided to assigned accounts. Analyze feedback and recommend possible solutions.

• Order, claims, and return account management

• Jobrequires5+years ofpreviousrelated work experience

• 2+ years of customer service experience

• Excellent oral and written communication skills (written, oral, listening, and approachable)

• Proficient in MS Word, Excel, and Power point

• Ability tomultitaskeffectively and perform well in a fast-paced environment

• Ability to prioritize and balance multiple assignments/strong organizational and planning skills

• Confident and comfortable presenting to a large group of people (internal/external)

• Integratesprocessmethodologyinto daily work:

• Looks for innovative ways to streamline work processes across the team.

• Establishes forums to share best practices

• Our Core Value:
  We do the right thing, always

• Our Seven Cultural Behaviors

• Empowerment -We trust our people.

• Ownership -We take 100% responsibility for ourrolesactions, and results.

• Leadership -We all lead by example and talkdirectwith respect (DWR).

• One Team -We areOneSprings Team.

• Customer First -We consider our customers' needs before every decision.

• Continuous Innovation -We are constantly learning,…