Call Center Associate I (Bilingual English​/Spanish

Position Summary

The Call Center Associate I will join our Bronx-Based call center team to support the operations of our various health centers. The incumbent must have the drive and ambition to work effectively in a fast paced and service-driven team. We are seeking customer service professionals with a passion for community based health care. Although remote, the position requires some monthly onsite needs including training and meetings that are held in the Bronx;

with this in mind, applicants must reside locally to the New York City market. While company equipment will be furnished, incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.

• High School Diploma or GED required.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to excellence.

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.

Starting Compensation:
Minimum $18.00 Maximum $18.00/hour ($37,440/annum).

Work Environment Type, Location, and

Schedule:

Remote, Bronx, NY. The schedules for this position are:
Monday to Friday 10:00 am - 7:00 pm with rotating Saturday shifts 8:00 am - 5:00 pm.

• Fully funded Health Insurance for you / 73.5% funded Health Insurance for your family.
• Dental, Vision, and Prescription Insurance.
• 401(k) Retirement Savings (including 3% annual employer contribution).
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits).
• Entertainment Discount Program.
• Employee Assistant Program.
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF).
• Fitness Discounts and Perks through our medical plan.
• $50,000 term life Insurance.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.