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Senior CX Leader - High-Touch Service & Repairs Ops
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-15
Listing for:
Catbird
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Catbird is seeking an Associate Director of Customer Experience to own the full CX function, from high-touch engagement to the operational backbone of repairs and returns. This hands-on leader will sit with a customer on delicate issues in the morning and optimize bottlenecks in the afternoon, building scalable, data-driven CX for a luxury DTC brand.
The role requires 8+ years in CX with team management experience, expertise with CX platforms, and ability to work onsite in NYC (Brooklyn Navy
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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