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AI-Powered Customer Experience Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-16
Listing for:
Better Tomorrow Ventures
Full Time
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Basis is seeking a customer experience professional to own end-to-end support for our AI-enabled platform used by top accounting firms. You’ll manage inquiries across Slack, email and chat, turning answers into playbooks and agent documentation for scalable support.
You’ll build product expertise, analyze ticket trends, and partner with the product team to improve customer journeys. This in-office NYC role rewards strong communication and attention to detail.
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