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Lead Customer Service Advisor
Job in
Hamburg, Erie County, New York, 14075, USA
Listed on 2026-08-16
Listing for:
Pep Boys
Full Time
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Pep Boys - - Responsibilities:
Lead all Customer Service Advisor duties at an advanced level and serve as a role model for exceptional customer experiences;
Act as a subject matter expert on products, services, systems, and shop procedures to customers and team members;
Serve as key holder for opening and closing the store and ensure cash-handling and security procedures;
Act as the primary on-duty leader when the Service Center Manager is not present and ensure smooth daily operations;
Mentor, train, and onboard Customer Service Advisors to improve team performance
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