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Customer Success Manager – VC Backed Startups
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Client Relationship Management, Technical Support
Job Description & How to Apply Below
- Own customer relationships to drive adoption, satisfaction, and long-term retention
- Develop and execute customer success strategies for renewals and expansion
- Act as a trusted advisor helping customers achieve business goals
- Build scalable customer onboarding, enablement, and support processes
- Collaborate with product, sales, and marketing to improve customer experience
- Develop playbooks and success metrics to optimize customer engagement
- Advocate for customer needs and provide feedback to product and engineering teams
- Implement and manage customer success tools such as Gainsight, Churn Zero, Zendesk, and Hub Spot
- Join Signal Fire’s talent network so the profile can be shared with portfolio companies
- Respond to potential opportunities identified by Signal Fire talent partners or portfolio-company leaders
- 3+ years of experience in customer success, account management, or a related function
- Experience at a high-growth startup or SaaS company
- Proven ability to drive renewals, expansion, and customer retention
- Strong relationship-building and communication skills
- Experience working with B2B SaaS, enterprise customers, or technical products is a plus
- Familiarity with customer success platforms such as Gainsight, Churn Zero, and Totango
- Data-driven mindset with experience tracking NPS, churn, and engagement metrics
- Passion for building and scaling customer success functions from the ground up
- Experience driving customer retention, expansion, and advocacy
Demonstrates expertise in customer success strategies, focusing on driving renewals, expansion, and customer retention. Proficient in utilizing customer success tools and metrics to enhance customer engagement and satisfaction.
Highest-signal resume keywords- Customer Success Management
- Renewals and Expansion
- Relationship Building
- Gainsight
- Data-Driven Mindset
- Customer Success Strategies
- Customer Retention
- Customer Engagement Metrics
- Onboarding Processes
- Customer Advocacy
- Communication Skills
- Collaboration
- Trust Building
- B2B SaaS
- High-Growth Startup
- Enterprise Customers
- Customer Success Platforms
- Gainsight
- Churn Zero
- Zendesk
- Hub Spot
- Totango
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