Member Experience Leader | Elite Support & Membership Perks
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-17
Listing for:
New York Pilates
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
New York Pilates is seeking a hands-on Member Support Manager to lead our customer support operation and ensure every member receives an exceptional experience from their first interaction through their entire membership.
You will oversee customer support, member communications, issue resolution, escalations, onboarding, service recovery, and ongoing member engagement, building scalable systems that improve both the member experience and efficiency.
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