Paid Substitute Usher - Mainstage NYCC New York, NY US 08​/14​/2026

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title:

Mainstage Substitute Usher
Job Classification:
Seasonal & Part Time. IATSE Local 306 Union Membership Required.
Scheduling:
Varies based on performance schedules and FOH needs. Evenings and weekends are regularly required.

Job Overview:
Substitute ushers work as part of a team in our customer service-minded environment and assist in our patrons’ experience by ensuring a comfortable and safe experience for all. This position requires strong customer service skills and the ability to partner with management to ensure a smooth front-of-house operation for all Mainstage performances and events. This person will be a public facing representative of City Center and must demonstrate a passion for supporting a great guest experience while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities:

• Welcomes, directs and aids patrons during performances and events.
• Maintains detailed knowledge of theater spaces, policies, programming information, and emergency protocols.
• Liaises between venue guests, patrons, Directors, Ticket Takers, Ushers, Head Usher, House Management and other New York City Center employees and guests.
• Assists with seating issues, late arrivals, patrons with mobility issues and mobility equipment, and escalating to Head Usher and/or House Management as needed.
• Solves customer service issues decisively and elevates to Head Usher and/or House Management, when appropriate.
• Provides programs and inserts to patrons as assigned.
• Performs all duties in a fast-paced environment, while maintaining a welcoming, professional, and calm demeanor.
• Enforces all New York City Center policies in collaboration with the Head Usher, House Manager, and New York City Center management.

EOE STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title:

Mainstage Substitute Usher
Job Classification:
Seasonal & Part Time. IATSE Local 306 Union Membership Required.
Scheduling:
Varies based on performance schedules and FOH needs. Evenings and weekends are regularly required.

Job Overview:
Substitute ushers work as part of a team in our customer service-minded environment and assist in our patrons’ experience by ensuring a comfortable and safe experience for all. This position requires strong customer service skills and the ability to partner with management to ensure a smooth front-of-house operation for all Mainstage performances and events. This person will be a public facing representative of City Center and must demonstrate a passion for supporting a great guest experience while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities:

• Welcomes, directs and aids patrons during performances and events.
• Maintains detailed knowledge of theater spaces, policies, programming information, and emergency protocols.
• Liaises between venue guests, patrons, Directors, Ticket Takers, Ushers, Head Usher, House Management and other New York City Center employees and guests.
• Assists with seating issues, late arrivals, patrons with mobility issues and mobility equipment, and escalating to Head Usher and/or House Management as needed.
• Solves customer service issues decisively and elevates to Head Usher and/or House Management, when appropriate.
• Provides programs and inserts to patrons as assigned.
• Performs all duties in a fast-paced environment, while maintaining a welcoming, professional, and calm demeanor.
• Enforces all New York City Center policies in collaboration with the Head Usher, House Manager, and New York City Center management.

POSITION REQUIREMENTS:

This Role Requires:

• Previous theater usher experience
• IATSE Local 306 Membership at…