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Bilingual Call Center Lead (Spanish) — Hybrid
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-18
Listing for:
NYPCC
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
NYPCC is seeking an Assistant Call Center Manager (Bilingual Spanish) to provide operational leadership for daily Call Center performance, including workforce management, coaching, QA, and process improvements. The role drives data-driven decisions, staff development, and client experience in a hybrid NYPCC environment.
This position requires strong Spanish communication, at least 2 years in a clinical call center, and a track record of leadership.
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