Service Advisor

Customer Service Advisor

We are seeking a customer-focused RV Service Advisor to manage service appointments, customer communication, and support both in-shop and on-site (road) technicians. This role is ideal for someone who is organized, confident communicating with customers, and comfortable coordinating multiple moving parts.

RV or dealership experience is preferred, but candidates with automotive service advising, dispatch, or customer service backgrounds are encouraged to apply.

Responsibilities:

• Serve as the primary point of contact for service customers in person, by phone, and email
• Write clear, accurate repair orders and customer concerns
• Schedule service appointments for both shop and on-site/road technicians
• Coordinate daily workload and routing for on-site technicians
• Communicate repair status, estimates, approvals, and recommendations to customers
• Handle customer questions and concerns during on-site service calls
• Work closely with technicians, parts, and warranty teams to keep jobs moving
• Upsell recommended maintenance and repairs when appropriate
• Close repair orders and ensure proper documentation and billing

Requirements:

• Previous service advisor, dispatch, or dealership experience preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable managing on-site service schedules and technician coordination
• Attention to detail and accuracy in documentation
• Basic computer skills (email, DMS, etc)

Service Advisor pay is a weekly salary plus monthly commission along with great benefits, which include medical, vision, and dental insurance, a company sponsored 401k retirement plan, paid time off, and paid holidays.