Overnight Front Desk Associate

Location: New York

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities:

Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.

Anticipate member's needs, respond promptly and acknowledge all members

Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.

Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.

Ability to maintain the cleanliness of the club for up to 50% of the shift.

Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.

Hands-on experience in accepting payments from customers and give change and receipts.

Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.

Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Hours (Initial training hours may vary as well as when the needs of the facility change.)Discuss your availability with the Hiring Manager and/or notate it on your application.

Weekday Overnight Hours based on club needs.

Skills Excellent verbal and written communication skills

Ability to manage multiple responsibilities

Solid work ethic with strong decision-making & problem solving skills

Self-starter who takes initiative with minimal direction and supervision

Comfortable working a flexible rotating schedule

Superior customer service skills, preferably in the fitness industry.

Team player: ability to work within a team where members depend on each other to get work done.

Desire to learn, seek new challenges and take on additional responsibilities

Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed

Hard working, enthusiastic and energetic!

Physical Requirements:

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications
18 years old or older

High School Diploma or Equivalent Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits Competitive Salary & 401K plan Company contribution towards health benefits that includes:
Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
Paid Time Off benefits (Applicable for Full Time positions)
Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer Expected hours: 30 – 40 per week Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance

Work Location:

In person
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