Receptionist New New York, New York, United States

“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). Inspired? Hopeful? Eager to make a difference? This unique opportunity lets you impact the business by leading experiences so well that people will want to revisit the site of the future.

You are a proactive, organized professional with a positive “can‑do” attitude. As the Hello Host, you are the initial point of contact for colleagues and guests at our customer’s site, acting as the “face” of our client. Your role is to deliver an incredible welcoming experience in the reception area, making each encounter fun, exciting and personal while consistently providing high‑caliber customer service.

• Provide a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times.
• Deliver world‑class experiences that leave a lasting, positive first impression.
• Cater to the needs of colleagues and visitors while demonstrating genuine care.
• Ensure a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day.
• Develop relationships through personalized encounters and proactive assistance.
• Advise colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections.
• Maintain a safe and clean reception area by complying with procedures, rules and regulations.
• Capture individual preferences of colleagues and guests for future visits and think creatively of ways to accommodate any special requests.
• Develop relationships with colleagues and proactively gather information on their needs to identify customer and SPS services that ensure total satisfaction.
• Proactively communicate with the Workplace Experience team and other service groups to ensure a “one‑team” ethos.

• High School Diploma (or equivalent).
• 1–3 years of customer service experience in reception, hospitality or retail.
• Proven track record of providing stellar support to customers.
• Great telephone skills and verbal communication.
• Proven ability to function successfully within a strong team environment.
• Good interpersonal skills.
• Can effectively communicate and relate to all levels within and outside the organization.
• Creates and builds positive and productive relationships.

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc).
• Ability to lift or move 40 lbs. or greater frequently.

$20 – $21 USD

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, & Paid Time Off.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in over 20 countries. In North America, our services…