Strategic SMB Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-22
Listing for:
Toast
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Toast is seeking a Customer Success Manager for SMBs in New York. You will be the primary contact for a regional book of business, acting as a trusted advisor to translate customer goals into strategic recommendations that promote product adoption, satisfaction, referrals, and retention.
You will collaborate with Sales, Onboarding, Growth, Product, Biz Ops, Care, Education, and Professional Services to align on revenue opportunities and ensure customer success across the journey.
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