Bilingual Spanish Field Service Agent - Healthcare Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-22
Listing for:
Healthfirst
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Spanish Customer Service, Customer Service Rep
Job Description & How to Apply Below
Healthfirst is seeking a Field Service Agent to act as a liaison with members and providers, addressing inquiries, de-escalating issues, educating clients, and supporting retention efforts. The role is hybrid—3 days in the Community Office and 2 days remote—with duties spanning in-person, telephonic, and omnichannel interactions.
Fluency in Spanish is required. Responsibilities include handling eligibility questions, claims processes, and campaigns, while ensuring HIPAA compliance and PHI
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