Front Desk & Guest Experience Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-22
Listing for:
Sonesta International Hotels
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Sonesta International Hotels is seeking a Guest Services Agent to be the first point of contact for guests at the front desk. You will handle check-ins, guest inquiries, and card/cash transactions while upholding Sonesta's service standards.
Responsibilities include reservations, upselling, teamwork, and ensuring compliance with health, safety, and alcohol-service policies. The role requires flexibility with shifts, including mornings, evenings, weekends, and holidays.
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