Benefits Customer Care Representative

Reporting to the Benefits Supervisor, the Benefits Customer Care Rep’s responsibilities include but are not limited to:

• Handling benefits inquiries from our active and retired population that consists of eligibility, claims issues, Medicare benefits coordination, and changes to dependents status and addresses.
• Providing timely responses to emails and phone calls, generally within 48 hours for inquiries unless matter is more complex.
• Supporting ad hoc customer service matters as needed.

• Regularly checking mail that comes into office via internal mailroom and handle as appropriate.
• Scanning of benefits paperwork within the Salesforce system in a timely manner.
• Initiating and closing cases upon completion within Salesforce in a timely manner.
• Providing support to team members with auditing and processing of new hire and retirement paperwork to ensure proper documentation is submitted via Salesforce to Benefits Systems for processing.
• Processing of basic transactions within People Soft such as address changes.

• Bachelor’s Degree in Human Resources or a related field or 2 years equivalent experience.
• Minimum of 1 year experience in a fast-paced customer service environment that responded to a high volume of customer inquiries in a timely manner.
• Experience in People Soft Benefits Administration module, Salesforce and Docu Sign or similar software products.

• Ability to multi-tasks and handle competing priorities.
• Ability to quickly adapt to key benefit programs and resources to support customer inquiries.
• Strong organizational skills with attention to detail.
• Strong problem-solving skills.
• Well-developed project and process management skills.
• Proficient knowledge of Microsoft Office Suite skills with advanced skills in MS Excel.
• Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers.