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VP, Collections & Customer Service Operations

Job in New York, New York County, New York, 10261, USA
Listing for: Beacon Bank
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 67000 - 123000 USD Yearly USD 67000.00 123000.00 YEAR
Job Description & How to Apply Below
Location: New York

Beacon Bank in New York City seeks a VP of Collections & Customer Service to lead delinquency management, customer service strategy, and performance across teams. You will partner with the COO to improve processes, set goals, and develop leaders while driving continuous improvement in service levels and metrics.

The role requires extensive experience in collections, customer service, and financial services, with strong leadership and data-driven decision-making skills.

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