Customer Success Manager

Build lasting relationships with enterprise clients and ensure their success with our platform. We're looking for a customer-focused professional who can drive adoption and retention.

Department: Customer Success Location: New York, NY Type: Full-Time Level: Mid Level Salary: $80K - $110K Posted: Jan 14, 2026

Build lasting relationships with enterprise clients and ensure their success with our platform. We're looking for a customer-focused professional who can drive adoption and retention.

As a Customer Success Manager, you'll be the primary point of contact for key accounts, helping them achieve their business objectives through our solutions.

This role offers the opportunity to work with top B2B companies and make a real impact on their success.

Account Management: Manage portfolio of enterprise accounts and drive customer success

Onboarding: Lead customer onboarding and ensure smooth platform adoption

Relationship Building: Build strong relationships with key stakeholders

Strategy Development: Develop success plans tailored to each customer's goals

Renewal Management: Drive contract renewals and identify expansion opportunities

Advocacy: Identify and develop customer advocates and case studies

3-5 years of customer success or account management experience in B2B SaaS

Proven track record of driving customer retention and expansion

Strong communication and presentation skills

Experience with CRM and customer success platforms

Data-driven approach to customer success

Bachelor's degree in Business or related field

Experience in lead generation or marketing technology

Knowledge of Gainsight or similar CS platforms

Technical aptitude and ability to demo products

Experience managing enterprise accounts

$80K-$110K with performance bonuses

Medical, dental, and vision insurance

Laptop and office equipment

Transit and parking reimbursement

Direct On Demands is transforming B2B lead generation through AI-powered technology,transparency, and an unwavering commitment to quality. We serve 350+ B2B companies across SaaS, cybersecurity, Fin Tech, and enterprise technology sectors, delivering verified MQLs, HQLs, and BANT-qualified prospects that convert at 3X the industry average.

We're ISO 27001 certified, GDPR compliant, and proud to be setting new standards inan industry that desperately needed them. Our team of 150+ professionals across 5countries is united by a passion for excellence and a belief that our clients deserve better than recycled contact lists and unverified "leads."

4.8/5 Employee Rating

150% YoY Growth

ISO 27001 Certified