Customer Success Manager
Listed on 2026-08-24
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager -
Sales
Customer Success Management, B2B Sales, Client Relationship Management, Account Manager
Build lasting relationships with enterprise clients and ensure their success with our platform. We're looking for a customer-focused professional who can drive adoption and retention.
Department: Customer Success Location: New York, NY Type: Full-Time Level: Mid Level Salary: $80K - $110K Posted: Jan 14, 2026
About the RoleBuild lasting relationships with enterprise clients and ensure their success with our platform. We're looking for a customer-focused professional who can drive adoption and retention.
As a Customer Success Manager, you'll be the primary point of contact for key accounts, helping them achieve their business objectives through our solutions.
This role offers the opportunity to work with top B2B companies and make a real impact on their success.
Key ResponsibilitiesAccount Management: Manage portfolio of enterprise accounts and drive customer success
Onboarding: Lead customer onboarding and ensure smooth platform adoption
Relationship Building: Build strong relationships with key stakeholders
Strategy Development: Develop success plans tailored to each customer's goals
Renewal Management: Drive contract renewals and identify expansion opportunities
Advocacy: Identify and develop customer advocates and case studies
Qualifications & RequirementsRequired Qualifications:
3-5 years of customer success or account management experience in B2B SaaS
Proven track record of driving customer retention and expansion
Strong communication and presentation skills
Experience with CRM and customer success platforms
Data-driven approach to customer success
Bachelor's degree in Business or related field
Preferred Qualifications:Experience in lead generation or marketing technology
Knowledge of Gainsight or similar CS platforms
Technical aptitude and ability to demo products
Experience managing enterprise accounts
What We Offer Competitive Pay$80K-$110K with performance bonuses
Medical, dental, and vision insurance
PTO Professional Growth EquipmentLaptop and office equipment
Transit and parking reimbursement
About Direct On DemandsDirect On Demands is transforming B2B lead generation through AI-powered technology,transparency, and an unwavering commitment to quality. We serve 350+ B2B companies across SaaS, cybersecurity, Fin Tech, and enterprise technology sectors, delivering verified MQLs, HQLs, and BANT-qualified prospects that convert at 3X the industry average.
We're ISO 27001 certified, GDPR compliant, and proud to be setting new standards inan industry that desperately needed them. Our team of 150+ professionals across 5countries is united by a passion for excellence and a belief that our clients deserve better than recycled contact lists and unverified "leads."
4.8/5 Employee Rating
150% YoY Growth
ISO 27001 Certified
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