Customer Service Team Lead & Escalations Coach
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-25
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Event Management & Planning -
Management
Client Relationship Management, Event Management & Planning
Job Description & How to Apply Below
Socket.dev is seeking a Customer Service Assistant Manager to support the Customer Service Manager in leading a team of 5–7 phone-based representatives. This is a hands-on supervisor role: the Assistant Manager splits time between handling calls and coaching, developing, and supporting the team day to day.
This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction
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