Jewelry Concierge

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward.

Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

You will play a crucial role in our company's success by managing the entire custom order process. You will be responsible for accurately submitting and verifying custom orders, communicating with vendors and customers, and ensuring timely delivery.

• Order Processing:
  Accurately submit and track custom orders from inception to completion.
• Vendor Communication:
  Maintain strong relationships with vendors to ensure timely delivery and quality standards.
• Customer Service:
  Provide exceptional customer service by addressing inquiries and resolving issues.
• Pricing and Quoting:
  Calculate accurate pricing and provide detailed quotes to customers.
• Quality Control:
  Ensure the quality and accuracy of custom orders.
• Administrative Tasks:
  Maintain organized records and documentation.
• Telecommunications:
  Respond to phone calls and inquiries during standard business hours and, occasionally, outside of regular working hours.
• Any other duties as assigned

Base pay $25-$30/hr
** Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

We are a rare company in that we exist for our customers. Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it.

Our road to success starts with great people who share a common vision: to create life-long relationships with everyone who walks through our doors.

We create this exceptional customer experience by starting with a one-of-a-kind employment experience. We are a family made up of individuals with a like-minded approach to hard work and a diversified way of charging at barriers that stand in our way.

When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work!

We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team!