Seasonal SEE Associate

SEE Associate

Murray's Cheese is looking for an enthusiastic and motivated cheese lover to join our growing Catering Department. The SEE Associate will work with a small team in a fast-paced, customer service-driven position.

You thrive on supporting the rest of the team with quick and accurate data entry, strong communication, organizational skills, and impeccable attention to detail. You're an effective communicator and can provide prompt and friendly service to support the sales operation. You are excited to wear different hats and have different responsibilities to contribute meaningfully to our SEE department throughout the holidays.

This role will primarily focus on administrative related tasks including catering support (courier bookings, order management, kitchen communication and fostering strong relationships with the team) and corporate gifting support (managing orders and order form, client account creation, order tracking management).

This position is temporary, starting mid-October for seasonal support through mid-January.

Murray's Cheese is a dynamic, fast-paced environment with an emphasis on great food, education, and customer service. Our company is multi-faceted and rapidly expanding, with three retail locations in New York, a cheese-focused restaurant, a robust Wholesale department servicing chefs and restaurants nationwide, an events and education center, an E-Commerce platform, and a national retail partnership with Kroger supermarkets nationwide. As our company continues to grow, we're looking for new team members that share our passion for cheese.

• Organized: You keep track of all the moving parts. You enjoy working in a dynamic and fast-paced environment, and multi-tasking is no problem.
• Action-Oriented: You always look for what you can do for the customer rather than what you can't. You assess problems and make thoughtful, educated decisions to exceed customers' needs and build repeat business.
• Genuine: You naturally treat colleagues and customers like good friends and enjoy chatting with anyone on the phone. Whether it's talking about a favorite cheese, guiding someone through using the website, recommending a pairing item for a menu, or addressing a fulfillment issue, you are friendly and authentic in your approach.
• Confident: Things happen, and you're OK with that! You are calm, cool, and collected in all of your customer interactions. You are clear and engaging in your communication, always with the intention of making the customer happy.
• Active Listener: You actively listen to key words or phrases allowing you to assess customers' needs and tailor the experience to them. You make it known that you've heard what they've said so you can continue to build trust and credibility in your sales process.
• Team Player: You communicate professionally and proactively with peers on your team and in other departments to find win-win solutions. You're not afraid to ask for help when you need it!

• Administrative: Assist with administrative tasks such as billing, invoicing, data entry, and updating customer profiles.
• Fulfillment: Work with our gifting department, production team to ensure that all orders are communicated and fulfilled properly, accurately and on time.
• Schedule: Work with internal departments to schedule and execute exceptional gifts leaving the building accurately and on time. Communicate properly with the fulfillment, corporate team, CX team to ensure the holidays run smoothly.
• Customer Service: Put the customer first by answering inbound calls and emails, while delivering a memorable, fun experience. Guide the customer through our offerings by making recommendations that will ensure their gifting choices are a success!

• 2+ years administrative, operational, and/or customer service experience in a fast-paced office environment
• Impeccable communication and problem-solving skills
• Ability to type 60-70+ WPM with flawless grammar, professional tone, and formatting
• Proficient in Microsoft Outlook, Word, PowerPoint, and Excel
• A quiet work environment that allows for uninterrupted sales/customer service work over the phone.
• A reliable computer…