Customer Success Representative

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

• 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

Demonstrates expertise in customer success within healthtech, effectively translating customer needs into actionable outcomes while fostering strong relationships. Proficient in identifying risks and opportunities to drive customer retention and growth in a fast-paced healthcare environment.

• Customer Success Experience
• Healthtech Knowledge
• Relationship Building
• Clear Communication
• Proactive Problem Solving

• Organized
• Proactive
• Ownership

• Healthcare
• Customer Relationship Management
• Customer Adoption
• Customer Retention
• Customer Feedback
• Health Technology

• Athenahealth