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Airport Customer Service Manager: Frontline Leadership
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-30
Listing for:
American Airlines
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Airport Operations & Services -
Management
Airport Operations & Services
Job Description & How to Apply Below
American Airlines seeks a Customer Service Manager for Airport Workforce Management at JFK, NY. Lead frontline teams to deliver safe, high‑quality customer service, and optimize staffing and operations in a fast-paced airport environment.
You will drive performance, coach colleagues, and ensure adherence to JCBA and corporate policies while coordinating across departments. The role offers strong growth through leadership development, comprehensive benefits, and a chance to impact daily passenger
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