Guest Experience Host - Behind Scenes Tour Guide

What you'll bring to the team Guest Experience Host – Operations & Behind the Scenes Tour Guide

Madame Tussauds New York
Part-Time

Candidates must be 18+ for the role.

Ready to bring the fun to life? At Madame Tussauds New York
, you don't just come to work... you become part of the magic!

From rolling out the red carpet for guests to sharing the secrets behind our world-famous wax figures, every day is exciting, energetic, and unforgettable.

We're looking for friendly, outgoing, and enthusiastic team players who love creating memorable experiences and making people smile!

• Lead guests on our exclusive Behind the Scenes Tour
• Share fascinating facts about the wax-making process
• Bring the Madame Tussauds story to life through engaging storytelling

• Welcome guests with energy, confidence, and a red-carpet attitude
• Memorize tour scripts and figure facts
• Act as a brand ambassador and spokesperson for Madame Tussauds

• Ensure exhibit areas are clean, safe, and photo-ready
• Help create a positive, memorable experience for every guest

• Promote souvenirs, snacks, and attraction upgrades
• Answer guest questions and assist with way finding
• Help manage crowd flow and operational needs

• Follow health, safety, and food handling procedures
• Maintain a safe and welcoming environment for all guests

• 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred
• Friendly, energetic, and guest-focused with strong communication skills
• Comfortable working in fast-paced environments, including areas with loud noise and confined spaces
• Self-motivated, dependable, and able to work independently or as part of a team
• Strong problem-solving skills and confidence handling guest questions and concerns
• Flexible availability, including days, nights, weekends, holidays, and special events

If you love engaging with people and creating memorable guest experiences, we'd love to meet you!

• Fantastic Health Coverage:
  Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off:
  Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass:
  Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards:
  Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan:
  Build your future with our company-matched retirement program.
• Tuition Assistance:
  Pursue your passions with educational support and reimbursement programs.
• Growth and Development:
  Learn, grow, and take your career to new heights with endless opportunities for advancement.

USD $17.50/Hr.