Guest Ambassador; Rock - Rockefeller Center

Guest Ambassador (Top of the Rock - Rockefeller Center)

New York, New York, United States

#seasonal #temporary

Reports
To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule
: 25 hours/week | Shifts between 7:30AM-3:30PM or 3:00PM-11:00PM/12:00AM
Business Hours
:
Monday-Sunday, 7:00AM-12:00AM

We’re seeking warm, outgoing individuals to serve as
Guest Experience
Ambassadors
—the first point of connection for our guests. In this role, you’ll create memorable experiences through genuine hospitality, strong presence, and attention to detail.

If you enjoy engaging with people and thrive in a fast-paced environment, this is your opportunity to make a lasting impression.

Ambassadors shape the guest experience from the moment of arrival. Your ability to welcome, guide, and support guests ensures each visit feels smooth, engaging, and well-coordinated.

Guest Experience

• Greet and welcome guests in a friendly and professional manner.
• Provide information and answer questions clearly and confidently.
• Guide guests through the start of their experience and offer directions as needed.

Guest Support

• Address guest inquiries and resolve concerns efficiently.
• Share relevant updates on events, programming, and offerings.

Operations & Team Support

• Communicate with team members to ensure smooth service flow.
• Share guest feedback with management.
• Support team needs and adapts to changing priorities.

Safety & Compliance

• Follow safety procedures to ensure a secure environment for guests and staff.

• Strong communication and interpersonal skills
• A service-oriented mindset with a professional demeanor
• Ability to stay organized and responsive in a fast-paced setting
• A friendly and approachable presence
• Flexibility to work outdoors, evenings, weekends, and holidays
• Fluency in English
  ; additional languages are a plus

• Experience in hospitality or customer-facing roles preferred
• Background in guest engagement, entertainment, or high-touch service environments is a plus
• Ability to stand and walk for extended periods
• Ability to lift 10-20 lbs. as needed

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$20 - $20 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries
. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking,…