Customer Service Job New York New York USA,Customer Service/HelpDesk

Location: New York

Posted Tuesday, August 25, 2026 at 4:00 AM

As a
Customer Service Representative
, you will join the Customer Service department in providing unparalleled customer satisfaction, helping those in need of homecare services. In this role, you will answer incoming calls, respond to service-related questions and obtain feedback, completing required documentation, and escalating calls as needed.

Customer Service Representative

Qualifications:

The ideal candidate is dependable, organized, professional, and comfortable handling sensitive patient and customer concerns.

1. Excellent communication skills in English
2. Strong problem-solving and decision-making abilities
3. Ability to multitask and prioritize tasks effectively.
4. Proficient in using computer systems and software.
5. Ability to work well in a team environment.
6. Type 40 WPM

Customer Service Representative Responsibilities:
1. Proactive Inquiry Management:

Activelymonitorall inquiry channels (email, social media, web forms, phone calls) throughout the day.
Acknowledge each inquiry with a personalized response, ensuringtimelyfollow-ups.

2. Classifying and Prioritizing Inquiries:

Classify inquiries based on the customer’s needs, including service requests, employment inquiries, and general support.
Prioritize urgent matters, ensuring high-priority inquiries are addressed promptly.

3. Routing Inquiries:

Direct inquiries to the appropriate department, ensuring a smooth handoff and clear communication with the customer.

4. Delivering Personalized Customer Service:

Confirm the Start of Care (SOC) date and the type of care needed.
Provide the company’s contact number for any questions or concerns.
Inform the customer of the next check-in date (2, 4, 6 weeks) and agree on the best time for follow-up.

5. Documentation and Follow-Up:

Accurately document calls, concerns, follow-ups, and other interactions in the appropriate systems.
Minimum of 100 outbound calls per day, focusing on patient follow-ups while maintaining quality and professionalism.

7. Call Management and Support:

Handle inbound calls, outbound follow-ups, callbacks, ticketing, escalations, and appropriately route calls to the correct department.

8. Continuous Improvement and Team

Collaboration:

Work collaboratively with the Customer Service team and provide coverage/back-up support when needed.

Qualifications:

Experience:1–2 years of customer service, call center, medical office, or healthcare experience preferred.
Home care/healthcare experience is strongly preferred.
Computer

Skills:

Strong computer skills and the ability to learn and navigate multiple systems. 40 WPM typing speed preferred.
Excellent communication skills, professionalism, empathy, strong problem-solving abilities, multitasking, organization, and the ability to work effectively in a fast-paced healthcare environment.
Bilingual candidates are preferred, especially Spanish- or Russian-speaking candidates.

Education:

High Schol graduate or equivalent- two years of college preferred.

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