Automotive Service Receptionist Nissan

Job Description

Empire Automotive Group Nissan of Bay Ridge Brooklyn
Job:
Service Cashier

Nissan of Bay Ridge is looking for a friendly, accurate, and customer‑focused Service Cashier to support our busy service department. In this role, you’ll handle payments, finalize repair orders, and ensure every customer leaves with a smooth, professional checkout experience.

If you take pride in staying organized, communicating clearly, and delivering great service at the point of payment, this is a strong opportunity to grow within one of the nation’s fastest‑growing auto groups.

At Empire Automotive Group, we believe in developing talent and creating a culture built on professionalism, teamwork, and advancement. Your reliability, attention to detail, and customer‑first mindset will make an immediate impact from day one.

Join a team where your accuracy, efficiency, and positive attitude help drive the customer experience forward. Your next chapter starts here.

Don’t wait—join a team where your energy and passion make a difference from day one. Your next big chapter starts now!

• Process customer payments accurately, ensure proper authorization, and record all transactions in daily reports.
• Greet customers and handle incoming calls with professionalism and a customer‑first attitude.
• Review and adjust service appointments; complete daily call activities as needed.
• Address customer questions and concerns using the dealership CRM, phone, text, and email.
• Document and track customer issues through resolution, escalating to management when appropriate.
• Conduct follow‑up calls to support a positive Nissan customer experience.
• Collaborate with service and sales teams to resolve customer needs efficiently.
• Build trust with customers by proactively identifying and supporting their service needs.
• Maintain familiarity with Nissan customer satisfaction standards

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast‑paced, results‑oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust‑building, and a focus on satisfaction.
• Minimum of one year of experience in customer‑facing or phone‑based service roles.
• Friendly, enthusiastic, and reliable with a positive, team‑oriented attitude.
• Receptive to constructive feedback and committed to ongoing personal development.
• Availability for a Monday–Saturday daytime schedule, with flexibility to support holidays and if needed.
• Proficient multitasker with strong computer skills, including Microsoft Office.
• Maintains a clean, organized, and detail‑oriented workspace.

The job descriptions and responsibilities abovewill be required but not limited to any other job- related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer.

Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections.

As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within