Operations & Member Experience Team Member

WHO WE ARE:

Breuckelen Athletic is a high-end training and recovery facility based in Gowanus/Carroll Gardens, Brooklyn, NY. Our mission is to provide the best training and recovery experience for members across their needs and build meaningful relationships with our members. We're not led by social likes, before or after pictures, or for trendy fixes. We focus on life and mental well-being through fitness, and promote the love the of process.

We are looking for 1-2 full-time team members who are excited to grow with us and contribute meaningfully to the continued success of Breuckelen Athletic. We are seeking individuals who bring a solid professional foundation, take pride in their work, and are ready to step into a role that requires ownership, initiative, and strong judgment. This is a full-time salaried role, with the expectation that the individual is able to bring a level of experience and coach ability that will allow them to jump in but also learn collaboratively from their team members.

This team member will play an important role in the day-to-day success of the business, helping ensure our members receive an exceptional experience while supporting smooth and efficient operations throughout the facility. We're looking for someone who can confidently solve problems, manage responsibilities independently, and consistently deliver a high standard of service and execution.

At Breuckelen Athletic, everyone contributes to the success of the gym. We value team members who are willing to wear multiple hats, take ownership of challenges, and approach every task with professionalism and attention to detail. There is no "that's not my job" mentality here.

This is an opportunity for someone with prior experience in operations, hospitality, customer experience, administration, fitness, or a related field who is looking to continue developing their skills, take on meaningful responsibility, and grow alongside a company with an exciting future. We aim to provide our team with a healthy work-life balance, fixed schedules whenever possible, and opportunities for continued development.

All team members will have set schedules but applicants should have early morning, evening and/or weekend availability.

• Greet every member and guest with enthusiasm and professionalism.
• Support operational goals and growth initiatives, including events, SOP development, and implementation or improvement of operational systems and technology platforms.
• Take ownership of assigned projects and operational responsibilities while identifying opportunities for improvement.
• Tour prospective members around the club with the goal of converting them into long-term members.
• Respond to member and prospect inquiries in a professional, timely, and energetic manner.
• Execute opening and closing procedures to ensure the club operates smoothly and consistently.
• Maintain exceptional facility standards through active participation in cleaning, organization, and equipment upkeep.
• Coordinate startup sessions and onboarding experiences for new members.
• Support business operations including email communication, member administration, and marketing initiatives such as social media, email, and website updates.
• Contribute to a positive, collaborative team culture while helping uphold the standards and values of Breuckelen Athletic.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

• 2+ years of professional experience in hospitality, operations, customer service, administration, fitness, or a related field preferred.
• Enthusiastic, energetic, friendly, and highly personable.
• Strong verbal and written communication skills, including professional email etiquette.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and responsibilities with minimal supervision.
• Proven problem-solving skills and the ability to think proactively.
• A strong customer service mindset and a genuine desire to help people.
• Ability to operate effectively in a fast-paced environment while balancing both operational and administrative responsibilities.
• Comfortabl…