Customer Service​/Accounts Receivable Specialist

Description

As a member of our Accounting team, you will be communicating with customers regarding their invoices, charges, payments, and credits.

The position requires the ability to work in a fast-paced, dynamic, and demanding environment. You will be responsible for accomplishing a variety and also a set number of tasks, along with phone calls on a weekly basis. We understand and recognize that our company, products, and industry are unique; part of your training process will be learning the specific ins and outs of your role within our company.

Department
:
Accounting

Reports to: Single Team Lead

Hours: Monday – Friday, 40 hours/week (specific hours TBD), weekends and major Holidays off

Salary Status
:
Hourly

Every day you will:

• Provide a professional interface when communicating with customers and staff appropriately/professionally via email, phone call, text, etc.
• Provide exceptional service to our customers, over the phone as well as walk-ins
• Communicate with customers about any past-due balances, credits, charges, and payments
• Receive payments from customers over the phone or walk-ins when needed
• Maintain records of transactions and activities related to your specific department/job
• Enter communication with customers into our CRM program.

• Be a fast thinker
• Be customer service driven
• Be a self-starter with good organizational skills
• Be able to handle multiple responsibilities
• Have the ability to problem-solve and find resolutions to work for the company along with the customer
• Have the ability to work under pressure and in a fast-paced environment
• Have strong communication and listening skills
• Have excellent computer skills
• Have a strong sense of humor
• Have the ability to multitask
• Have attention to detail
• Have the ability, will, and want to come to work daily on time
• Willing to learn and train positions within the department
• Adaptable to change
• Ability to learn new computer programs
• Ability to deal with meeting deadlines and hit performance requirements

• Computer Experience
• Microsoft and/or Google Suites

• You have knowledge of how to use CRM
• Have knowledge of Accounts Receivable or Payable

• Insurance:
  Health, Dental, Vision, Life and AD&D
• 401k
• Vacation & Sick Time
• Paid Holidays

A-Verdi believes that “our people are the key to delivering outstanding quality and service to our customers”. To strengthen and expand the dedication to our customers, we are looking to add an energetic member to our team. We are a 40+ year-old family-owned company that provides a variety of solutions and services all over New York State. Our customer database varies from contractors, homeowners, and small businesses to Fortune 500 companies.