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Strategic Customer Success Lead, SaaS & AI

Job in New York, New York County, New York, 10261, USA
Listing for: Moody's Investors Service
Full Time position
Listed on 2026-09-05
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 68000 - 98000 USD Yearly USD 68000.00 98000.00 YEAR
Job Description & How to Apply Below
Location: New York

Moody's Investors Service in the United States seeks a Customer Success professional to map the customer journey and drive ongoing value from Moody’s View. You’ll collaborate with Sales and Product teams to guide client strategies and ensure retention.

You will lead post-sales activities, coordinate cross-functionally, and gather insights from clients to improve product quality and service. Travel ~25% may be required.

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