Customer Ops Supervisor: Lead a 25-Member CS Team
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-05
Listing for:
Con Edison
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Consolidated Edison Company of New York, Inc. (Con Edison) seeks a Supervisor, Customer Ops - Customer Assistance to lead the Customer Service Representatives, overseeing up to 25 agents handling telephone contact, mass market and commercial billing, including legacy and smart meter accounts.
The role focuses on delivering the highest quality, courteous service while achieving PSC, Corporate and Section goals, coaching staff, monitoring performance, and implementing process improvements in a
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