Customer Service Representative; CSR
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-05
Listing for:
private concierge services
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Location: New York
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times..
- Responding promptly to customer inquiries..
- Communicating with customers through various channels..
- Acknowledging and resolving customer complaints..
- Knowing our products inside and out so that you can answer questions..
- Processing orders, forms, applications, and requests..
- Keeping records of customer interactions, transactions, comments, and complaints..
- Communicating and coordinating with colleagues as necessary..
- Providing feedback on the efficiency of the customer service process..
- Managing a team of junior customer service representatives..
- Ensure customer satisfaction and provide professional customer support.
Not required
Employment:Full-time
Schedule:Monday-Friday
Salary:$24 - $28 hourly
About private concierge services:Offering wide-ranging services to enable and enhance every aspect of our members' lives, we take the concept of luxury concierge to an entirely new level.
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