Client Services Associate

New York, United States | Posted on 09/03/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client's goals.

We're looking for a professional and organized Client Services Associate to support day-to-day client communication and account needs.

In this role, you'll serve as a primary point of contact for clients, respond to questions and requests, provide information about products and services, and coordinate with internal teams to ensure client needs are handled accurately and efficiently.

The ideal candidate is personable, dependable, detail-oriented, and comfortable managing multiple client requests in a fast-paced environment.

• Serve as a point of contact for new and existing clients
• Respond to client questions and requests in a timely and professional manner
• Provide accurate information regarding products, services, accounts, and company processes
• Assist clients with routine account needs and service-related inquiries
• Coordinate follow-up communication and provide relevant updates
• Maintain regular communication with clients regarding outstanding requests
• Document client interactions, requests, and account activity
• Maintain accurate client information within CRM and internal systems
• Assist with new client onboarding and account setup
• Prepare account information, client materials, and routine communications
• Coordinate meetings, appointments, and follow-up conversations
• Monitor open client requests and ensure appropriate next steps are completed
• Work with internal departments to resolve client questions and service needs
• Escalate complex issues to the appropriate team member when necessary
• Gather and document client feedback
• Maintain organized account records and communication history
• Support account management and client service activities
• Ensure client communications remain accurate, professional, and consistent

Our Client Services team works closely with clients and internal departments to maintain clear communication, coordinate account needs, and provide reliable day-to-day support.

• Strong verbal and written communication skills
• Professional and client-focused demeanor
• Excellent organization and attention to detail
• Strong interpersonal and relationship-management skills
• Ability to manage multiple requests and priorities
• Reliable follow-through and time management
• Strong problem-solving skills
• Ability to work independently and collaboratively
• Comfortable working in a fast-paced environment
• Basic computer and data-entry skills
• Comfortable learning CRM and account management systems

Previous experience in client services, account support, customer service, account management, sales support, administrative support, hospitality, retail, or another client-facing environment is helpful but not required.

• Competitive compensation
• Paid training
• Supportive and collaborative team environment