Client Services Administrator, NY

About Bonhams

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.

Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important. It is an exciting time for our business and our global leadership team of art world professionals are now ready to for a People focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

We are seeking a proactive and detail-oriented Client Services Administrator to join our New York team on a full-time basis. This fast-paced, highly visible role is responsible for delivering an exceptional client experience while supporting the day-to-day operations of an international auction house.

The ideal candidate is a positive, solutions-oriented professional who thrives in a dynamic environment, manages competing priorities with confidence, and communicates effectively with both clients and colleagues. As a key member of the Client Services team, you will serve as a primary point of contact for client inquiries and auction administration, partnering with specialists and operational departments to ensure a seamless experience throughout buyer’s journey with Bonhams.

Success in this role requires strong organizational skills, attention to detail, sound judgment, and a commitment to delivering outstanding service. The successful candidate will enjoy working collaboratively, solving problems, and building trusted relationships with clients while contributing to the success of the wider team.

• Serve as a primary point of contact for client inquiries via phone, email, and in person, delivering professional and timely support
• Manage front-of-house operations, ensuring visitors are welcomed and directed appropriately
• Support auction administration, including bidder registration, bid entry, account maintenance, and sale-related inquiries
• Process payments and cashiering transactions accurately in accordance with company procedures
• Maintain client records and documentation, ensuring compliance with KYC and internal policies
• Coordinate with Operations, Shipping, Finance, and Specialist departments to resolve client inquiries and facilitate successful post-sale outcomes
• Provide shipping and collection guidance to clients and coordinate post-sale logistics as required
• Handle client escalations and complex service issues, ensuring timely resolution and clear communication
• Monitor shared inboxes and call queues, maintaining service standards and response times
• Support property drop-offs, collections, auction previews, and special events as required
• Assist with onboarding and training of new team members, including the maintenance of training materials and process documentation
• Process incoming mail, deliveries, and general administrative tasks
• Contribute to continuous improvement initiatives and support departmental projects as required
• Maintain awareness of auction schedules, company policies, and operational procedures to provide accurate information to clients
• Assist with auction previews, events, and offsite sales as required, including evening and weekend work and occasional travel to support business operations and…