Rock Festival Intern - Hamburg, NY

Festival Event Staff Intern

Fan Gate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client's fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry.

You will be working as a festival event staff intern in Hamburg, NY at Rock the Country Music Festival taking place at Erie County Fairgrounds on September 10th-12th. As an Event Intern at Fan Gate Solutions for Rock the Country
- New York, you will have the opportunity to gain experience in ticket sales, ticket operations, event management and guest services. Job positions for this internship include the following:

• Ticket Help Tent
• Golf Cart Shuttle Drivers
• Parking Attendant
• Guest Services Tent
• Camping Check-In

Depending on your role you may be assisting with Will Call tickets, selling parking passes and festival tickets, scanning parking or camping tickets, helping with shuttle transportation, providing attendees with festival information, or helping with entry at festival gate locations. Once your shift is complete, you are allowed general admission into the music festival. Rock the Country
- New York will feature performances by Hank Williams Jr., Chris Jansen, Kid Rock, Gavin Adcock, and many more!

Responsibilities include:

• Aid guests with accurate festival information
• Provide problem solving techniques to assist all customer inquiries and concerns
• Accurately scan and validate all parking passes and festival tickets
• Distribute appropriate wristband and parking credentials
• Fulfill Will Call ticket orders accurately and efficiently
• Sell Walk Up Festival tickets and parking passes to attendees
• Represent Fan Gate Solutions and its clients in a professional and ethical manner
• Punctual and self-motivated with an attention to detail
• Communicate all pertinent information with clients and guests
• Provide & maintain the highest level of customer service to clients and guests
• Perform other duties & responsibilities as assigned by managers

Qualifications and requirements include:

• Willing to travel to local and/or out of state venues
• Ability to work untraditional hours including weekends, evenings and some holidays
• College student majoring in hospitality, marketing, sport management, communications or related fields is a plus
• Eager to start & build a career in sports and live entertainment
• Ability to deliver exceptional service by anticipating the guests' needs and resolving issues in a timely and professional manner
• Strong interpersonal skills that complement a team-oriented work ethic
• Ticket sales experience is a plus
• Must be neat and presentable at all times
• Must be able to pass a background check
• Must be 18 years of age or older with at least a high school diploma or GED

Pay is $16/hr.

• Thursday, September 10th: 8am to 12am (Shift 1: 8am - 4pm) (Shift 2: 4pm - 12am)
• Friday September 11th: 10am to 10pm*
• Saturday September 12th: 10am to 10pm*

* Event schedule and end time is subject to change. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.