Customer Experience Associate - Battery Park - PT

Job Details

Job Location:

Battery Park City - New York, NY 10282

Position Type:
Part Time

Salary Range: $20.00 - $20.00

Job Category:
Customer Service

Asphalt Green is a nonprofit organization that transforms lives and builds community through sports, fitness, and play for all.

Each year, Asphalt Green serves thousands of New Yorkers through sports, aquatics, fitness, camps, and community programs that promote health, personal growth, and lifelong participation in physical activity.

Across three campuses and numerous community partnerships, Asphalt Green is committed to providing high-quality programs that are inclusive, accessible, and rooted in excellence.

Asphalt Green believes that access to movement, sport, and wellness can change lives. Our work helps young people develop confidence, resilience, leadership skills, and healthy habits that extend far beyond the playing field.

Asphalt Green is seeking a dynamic, organized, and service-oriented Customer Experience Associate to join our team at our campuses.

This role is responsible for creating a welcoming, professional, and high-quality experience for members, guests, visitors, program participants, and staff. The Customer Experience Associate supports front desk operations, facility access, check-in and check-out procedures, member and guest communication, membership support, administrative tasks, and day-to-day customer service needs.

The ideal candidate is friendly, proactive, calm under pressure, and passionate about helping people. This role is a strong fit for someone who enjoys working in a fast-paced, mission-driven, community-focused environment and takes pride in delivering excellent service.

The Customer Experience team is often the first point of contact for members, guests, visitors, and program participants.

This role helps shape how people experience Asphalt Green from the moment they enter the facility. A strong Customer Experience Associate helps create a welcoming environment, supports smooth front desk operations, answers questions, resolves concerns, and helps members and guests feel informed, respected, and supported.

This role also supports membership operations, facility access, safety, communication, and team collaboration across departments.

• Warmly greet members, guests, visitors, and program participants.
• Create a welcoming, professional, and service-oriented front desk experience.
• Provide accurate information about Asphalt Green programs, services, memberships, events, and facility policies.
• Help members and guests navigate the facility and connect with the appropriate staff or department.
• Manage and resolve customer concerns with professionalism, empathy, and good judgment.
• Maintain a calm, positive, and helpful attitude in a fast-paced environment.
• Support a high-quality experience for everyone who enters Asphalt Green.

• Handle check-in and check-out procedures efficiently and accurately.
• Monitor facility access and help ensure safety and security procedures are followed.
• Enforce facility policies in a professional and respectful manner.
• Support membership operations, including card printing and POS transactions.
• Distribute towels and maintain inventory controls.
• Maintain cleanliness and organization of the front desk, lobby, and surrounding areas.
• Help ensure the front desk is prepared, stocked, and ready for daily operations.

• Answer phone calls and direct inquiries to the appropriate departments.
• Respond to questions from members, guests, visitors, and staff.
• Perform administrative duties, including data entry, record keeping, filing, and other front desk…