Wheelchair Dispatcher - JFK Airport

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR DISPATCHER WANTED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,
team-oriented environment, we want to speak to you!

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (
  * Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.

• Coordinate the dispatch of wheelchair services throughout the airport terminals
• Respond promptly to requests for wheelchair assistance from airline personnel and passengers
• Manage the scheduling and routing of wheelchair attendants to maximize efficiency
• Track the availability and location of wheelchairs and mobility equipment
• Maintain clear communication with airport staff, including gate agents and customer service representatives
• Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations
• Provide training and guidance to wheelchair attendants on proper handling and safety protocols
• Monitor service quality and passenger satisfaction regarding wheelchair assistance
• Handle passenger inquiries and concerns related to wheelchair services
• Maintain records and logs of wheelchair dispatches and assistance provided
• Collaborate with airport security and medical teams in case of emergencies
• Oversee the maintenance and readiness of wheelchair equipment
• Develop and implement procedures to improve service delivery and response times
• Liaise with airline and airport personnel to streamline wheelchair service operations
• Prepare reports on service metrics, challenges, and improvements for management review
• Exemplify Prime Flight customer service and safety standards
• Perform any additional duties as assigned by management

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• 1 year of wheelchair experience
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment,…