Workplace Receptionist

About The Role

As a CBRE Workplace Experience Receptionist, you will serve as a primary ambassador of the workplace and the first point of contact for clients, executives, employees, and visitors. This role is centered on delivering an elevated hospitality experience that reflects the standards, and expectations that creates a welcoming, and seamless experience from arrival through departure. The Workplace Experience Receptionist are responsible for providing a high level of personalized service while supporting day-to-day lobby operations, visitor management, hospitality, meeting and event support, and communications.

As a CBRE Workplace Experience Receptionist, you will serve as a primary ambassador of the workplace and the first point of contact for clients, executives, employees, and visitors. This role is centered on delivering an elevated hospitality experience that reflects the standards, and expectations that creates a welcoming, and seamless experience from arrival through departure. The Workplace Experience Receptionist are responsible for providing a high level of personalized service while supporting day-to-day lobby operations, visitor management, hospitality, meeting and event support, and communications.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• Serve as the first and last point of contact for clients, executives, employees, and visitors, consistently delivering a warm, polished, professional, and personalized experience.
• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet and acknowledge every client, employee and visitor promptly, professionally, and with a high level of hospitality upon arrival.
• Issue visitor passes and coordinate visitor access in accordance with building and security procedures.
• Provide personalized way finding, escort services, transportation recommendations, and other hospitality assistance as requested.
• Monitor the centralized inbox for email inquiries that require responses or action, inquiries are responded to in a timely and professional manner.
• Monitor office supply levels and notify when levels drop below daily operational need.
• Print out bulk badge uploads for larger events and conferences. Ensure they are organized, labeled, and handed off to either the responsible coordinator or event host as directed.
• Assist with day of event support for larger events and conferences as directed by management.
• Cross-coverage across Workplace Experience functions, including concierge services on multiple floors, and switchboard to support daily operations as needed.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Assist in resolving client and guest concerns with a service-first mindset, exercising sound judgment, acknowledging inquiries and escalating matters to management when appropriate.
• Maintain awareness of lobby activity and proactively assist guests who may require direction or additional support.

• High School Diploma or GED with up to 2 years of job-related experience.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Previous experience in a corporate reception, luxury hospitality, concierge, executive services, hotel, or other high-touch customer service environment preferred.
• Exceptional interpersonal and communication skills with the ability to interact professionally with clients, executives, employees, vendors, and visitors.
• Strong telephone etiquette and the ability to provide professional…