Member Service Representative – Teller

Build member relationships through quality service experiences
Answer member questions in a knowledgeable, professional manner
Perform cash-handling and teller transactions
Maintain knowledge of core systems and CCU products and services
Present and explain beneficial products and assist members with financial needs
Perform file maintenance and account changes
Balance daily transactions and verify cash totals
Investigate and resolve out-of-balance conditions
Assume responsibility for other assigned projects or duties

• Strong communication skills
• Exceptional attention to detail
• Confidence promoting appropriate products and services
• Ability to work effectively in a fast-paced environment
• Technical aptitude and experience with Microsoft programsl>
• Basic math skills
• Cash handling and customer service experience preferred
• Flexibility to work in any Chemung and Steuben County branches required
• High school diploma or GED required
• Associate degree or other form of secondary education preferred
• Prior teller or customer service experience preferred but not required
• Ability to read and comprehend moderate to advanced instructions and correspondence
• Ability to write moderate to advanced professional correspondence
• Ability to present information effectively in one-on-one and small-group situations
• Ability to perform repetitive motion for lengthy periods
• Prolonged standing
• Ability to lift more than 15 pounds
• Ability to work in a moderately loud, fast-paced environment
• Regular computer use
• Close vision and ability to adjust focus from close range to long range

Demonstrates strong communication skills and exceptional attention to detail while providing quality service experiences. Proficient in cash handling, customer service, and maintaining knowledge of financial products and services.

• Cash Handling Experience
• Customer Service Experience
• Strong Communication Skills
• Technical Aptitude with Microsoft Programs
• Attention to Detail

• Cash Handling
• Teller Transactions
• File Maintenance
• Account Changes
• Basic Math Skills

• Strong Communication
• Attention to Detail
• Confidence in Promoting Products
• Ability to Work in Fast-Paced Environment
• Ability to Present Information Effectively

• High School Diploma or GED

• Member Relationships
• Financial Needs
• Core Systems
• CCU Products and Services
• Out-of-Balance Conditions

• Microsoft Programs