Warranty Claim Representative

• Bilingual - French-helpful.

Make a SPLASH with Latham, The Pool Company!

At Latham, The Pool Company, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

The Warranty Claim Representative is responsible for the triage and administration for all claim/repair inquiries within a timely manner, ensuring a high level of service. This role is responsible for performing clerical duties around the Consumer repair life cycles (data entry, drafting correspondence, cross system searches), policy administration (review of applicable warranties for coverage against case files), and customer service (interacting with customers by phone and email).

French Canadian bilingual skills preferred helpful.

• Respond to all inquiry’s received by phone or email in a timely fashion.
• Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices.
• Document all inbound and outbound communications received for auditing purposes.
• Preform clerical duties associated with the Consumer repair life cycle (data entry, information requests, drafting correspondence)
• Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries.
• Ensure data integrity of all claims information by validating submitted information against ERP systems to supplement quality programs.
• Administer all repair work orders submitted by gathering supporting information and reviewing applicable warranty policy to determine coverage.
• Collection and processing of customer payments for services purchased through service offers.
• Queueing of work orders into master schedule.

• Associate, degree or prior work experience required.
• 3 years insurance claims experience required.
• 2 years’ experience in pool, manufacturing, distribution, or design industry required.
• Bilingual - French-helpful.
• Excellent telephone and interpersonal skills.
• Strong organizational skills, ability to multi-task and meet deadlines.
• Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.
• Ability to work with diverse customers and colleagues.
• Prior experience in conflict resolution and negotiation preferred.

At Latham, we invest in your well-being, growth, and success. Our comprehensive benefits package supports you and your family with:

• Medical, dental, and vision coverage
• 24/7 telehealth and wellness resources
• Personalized benefits advocacy and support
• Expert second opinions and access to leading specialists
• 401(k) with a 50% company match up to 6%, and financial protection benefits
• Flexible PTO and 11 paid holidays
• Mental health, family care, and financial wellness resources

Training programs, Tuition Reimbursement, and growth opportunities.

A culture rooted in collaboration, integrity, and respect.

Position Title:
Warranty Claim Representative

Location:
Latham Headquarters in Latham, NY

Employment Type:
On-Site

Status:
Full-Time

Salary Range:

Our compensation reflects the cost of labor across US geographic markets.…