Salon Receptionist

Front Desk Receptionist at Shlomi Mor Wigs Job Description About Us

Shlomi Mor Wigs is a luxury wig salon in NYC specializing in high-end custom wigs and hair solutions. We work with clients experiencing hair loss as well as women seeking the highest level of beauty, confidence, and realism.

This is not a typical salon environment. We operate at a high level with a strong focus on client experience, organization, and results.

We are looking for a high-level Front Desk Receptionist who is extremely organized, detail-oriented, and driven. This role requires someone who can handle a fast-paced environment, take ownership of responsibilities, and maintain a high standard of service and organization at all times.

Must be available to work at least one weekend day (Saturday or Sunday). This is a full-time, in-person position.

• Answer all incoming calls, texts, and messages quickly and professionally
• Respond to new leads with urgency (this directly impacts sales)
• Ensure no client inquiry is missed

• Manage the salon schedule using Boulevard
• Keep the calendar organized and optimized
• Coordinate appointments for the team to ensure smooth daily flow

• Greet every client warmly and professionally
• Create a luxury, welcoming environment
• Assist with client check-ins, check-outs, and overall experience

• Follow up with leads and past consultations
• Ensure no opportunity is lost due to lack of follow-up
• Help increase client show rate and retention

• Support stylists and assistants throughout the day
• Help solve scheduling or client issues quickly
• Keep the front desk clean, organized, and running efficiently

• Use Go High Level (CRM) to track client communication
• Maintain accurate records of client activity
• Help improve internal systems and processes

• 2–3+ years of experience in a salon or client-facing role
• Strong communication skills (English required, Spanish a plus)
• Highly organized and detail-oriented
• Able to multitask in a fast-paced environment
• Comfortable using booking systems and CRM tools
• Professional, polished, and reliable
• Must be available to work at least one weekend day (Saturday or Sunday)

• Someone who takes ownership, not just direction
• Someone who follows up without being told
• Someone who works with urgency and attention to detail
• Someone who thrives in a fast-paced, high-standard environment

• Someone looking for a basic receptionist job
• Someone who avoids responsibility
• Someone who needs constant supervision
• Someone who is not comfortable with follow-up and communication

• A new client texts in but stops responding after your first reply. What steps would you take over the next 48 hours?
• How do you make sure no client inquiry or task falls through the cracks during a busy day?
• This role requires working at least one weekend day (Saturday or Sunday). Are you able to commit to this schedule?